ZAMPCART Shipping & Delivery FAQs
Here you’ll find the answers to the most common questions our customers have!
1. HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
Delivery Time= Processing Time + Shipping Time.
The estimated shipping time is listed on the product page. All our products are made to order to minimize wastage, so we request you to kindly allow us some time. Production time refers to the time before shipment, excluding the shipping time. Average production time for reference:
Clothes: 2-4 days.
Home: 5-7 days.
Accessories: 3-5 days.
Shoes: 8-12 days.
Please note, all orders come with a tracking code.
2. WHICH CARRIER DO YOU USE?
Based on the availability, we ship our items with Perfect X-border, YunExpress, DHL Express, & YDH Express. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
| Transportation Company | Tracking Link | Contact Number |
| Perfect X-border | https://express.4px.com | +86755-23508077(0830-1730) |
| YunExpress | https://www.yunexpress.cn | +86755-89356329 EXT 6005 |
| DHL Express | https://www.dhl.com/global-en/home.html | +267 391 2000 /+26771398433 |
| YDH Express | https://www.ydhex.com | +8621-61921511 |
3. HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our China factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
- The average Shipping time is 10-20 business days.
4. I DIDN’T RECEIVE MY ORDER
Please email us: hello@zampcart.com, quoting your order number from the confirmation email/SMS message. We’ll help track down your order.
5. CAN I PAY EXTRA TO GET MY ITEM QUICKER?
Different items take different production times, as we make everything to order. You can message us before placing the order to confirm. If possible we ship via Express Shipping [extra charge applicable]. This will shorten the time it takes to receive your item once made.
6. WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.
Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country’s tax authority for guidance on what fees are due on items shipped.
These charges are determined by the customs office of the specific destination. If fees are charged by customs, they are payable by the recipient.
SHIPPING PROMISE
If the items are lost in delivery or the logistic is not updated over 30 days under normal conditions, we will give a full refund or resend.
Please note – the logistics delays resulting from factors such as political movements, natural disasters, military control, warfare, force majeure events, and customs seizures are not within the scope of responsibility.
CANCELLATION & EXCHANGES
7. CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun. Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.
8. MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or wrong item arrived, including a photo and a small video of the item.
We’ll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
9. CAN I RETURN MY PURCHASE?
We hope you’ll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. Due to the nature of our business return is only applicable for the following reason:
- Wrong item/wrong size (different from provided information) /damaged item (the damage can be seen clearly).
- Low printing quality and wrong position of printing.
- The product is quite different from the chart size: the actual product is more than 1-3cm bigger or smaller than the announced size chart.
- The actual product is quite different from the announced color.
- Quality can not satisfy customer’s requirements [broken/holes/mechanical issues/torn/poor functioning zipper].
All claims must be submitted no later than 72 hours after the delivery time. Claims deemed an error on our part are covered at our expense.
10. MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING
This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look. This allows us to create many different products with their artwork, without needing to make & photograph thousands of products a day.
It’s possible you may have an item that is showing a defect, please take a few photos and a short video and send them to our support team for review, along with your order ID.